Effective Date: 4 September 2025

This Privacy Policy outlines how Access All Areas Training Centre (“we,” “us,” or “our”) collects, uses, and protects your personal information. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By using our services, you consent to the collection and use of your personal information as described in this policy.

 

1. Who We Are

Data Controller: Access All Areas Training Centre Registered Address: Unit 1D Barlow Way Fairview Industrial Estate, RAINHAM, Essex RM13 8BT 8BT Contact: [email protected] / Tel: 01708550054

 

2. Information We Collect

We may collect and process the following types of personal information:

• Identity Data: Name, date of birth, gender, and photographic identification.
• Contact Data: Postal address, email address, and phone number.
• Professional Data: Employer details, job role, and training history.
• Health and Medical Data: Information about medical conditions, allergies, or physical limitations relevant to training, which is considered a special category of personal data.
• Financial Data: Payment information (we do not store credit card details).
• Technical Data: IP address, browser type, and operating system when you visit our website.
• Usage Data: Information about how you use our website and services.

 

3. How We Collect Your Information

We collect data through various methods:

• Direct Interactions: You provide us with your information when you book a course, fill out forms on our website, or communicate with us by phone, email, or post.
• Automated Technologies: When you interact with our website, we may automatically collect technical data.
• Third Parties: We may receive information about you from third parties, such as your employer or a training booking agent.

 

4. Legal Basis for Processing

We will only use your personal data when we have a legal basis to do so. The most common legal bases are:

• Contract: To process your booking and provide the training services you have requested.
• Legitimate Interests: To improve our services, manage our business, or communicate with you about future courses, provided your interests and fundamental rights do not override those interests.
• Legal Obligation: To comply with legal or regulatory requirements, such as health and safety regulations.
• Consent: We will request your explicit consent to process certain types of data, particularly sensitive medical data, for your safety during training.

 

5. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage the training services you have booked.
• To communicate with you about your course booking, updates, and general enquiries.
• To process payments and manage your account.
• To ensure your safety and suitability for the training, particularly through the use of medical data.
• To comply with our legal obligations to regulatory and certification bodies, such as the Industrial Rope Access Trade Association (IRATA) or the Rope Access Trade Association (RATA).
• To maintain accurate records of your training and qualifications.
• To send you relevant marketing communications about our courses (you can opt out at any time).

 

6. Sharing Your Information

We may share your personal information with the following third parties:

• Certification Bodies: We will share your data with relevant certification bodies (e.g., IRATA) to register your training and issue your qualification card. This is a contractual necessity for providing the service.
• Emergency Services: In the event of a medical emergency, we may share relevant medical information with first responders.
• Service Providers: Third-party companies that provide services on our behalf, such as payment processors or IT support.
• Legal & Regulatory Authorities: We may be required to share your data with authorities to comply with legal obligations.

 

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We also limit access to your data to employees and third parties who have a business need to know. They will only process your data on our instructions and are subject to a duty of confidentiality.

 

8. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements. For example, we retain training records in accordance with industry standards and regulatory requirements.

 

9. Your Rights
Under the UK GDPR, you have the following rights:

• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To have inaccurate or incomplete data corrected.
• Right to Erasure (Right to be Forgotten): To request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: To request that we limit the way we use your data.
• Right to Data Portability: To receive your data in a structured, commonly used, and machine-readable format.
• Right to Object: To object to our processing of your personal data.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the details below.

 

10. Cookies
Our website uses cookies to improve your user experience. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

 

11. Changes to this Policy
We may update this policy from time to time. The latest version will always be available on our website.

 

12. Contact Details
If you have any questions or concerns about this policy or our data practices, please contact us at:

[email protected]
Tel: 01708550054
Access All Areas Training Centre, Unit 1D Barlow Way, Fairview Industrial Estate, Rainham, Essex RM13 8BT